Residential Program Shift Supervisor II

Location

Salem

Type

Full Time

Replies within 24 hours
Benefits:
  • Opportunity for advancement
  • Paid time off
Make a real difference in the lives of youth! Plummer’s Youth and Young Adult Group Residence Program is seeking a compassionate and motivated Shift Supervisor to join our team. In this role, you’ll support daily program operations, supervise Residential Counselors, and help create a safe, structured, and therapeutic environment where youth can thrive.

Available shifts:
  •  Sunday through Thursday 3pm-11pm
Why You’ll Love This Role

  • Make a meaningful impact by leading staff who work directly with youth
  • Use trauma-informed, strength-based approaches including Collaborative Problem Solving (CPS) and TCI
  • Be part of a collaborative, mission-driven leadership team
  • A dynamic role combining supervision, direct engagement, and program oversight
  • Full-time position with strong benefits and professional growth opportunities
What You’ll Do

  • Oversee and direct daily shift operations for the CTR Program
  • Provide supervision, coaching, and support to Residential Counselors
  • Ensure staffing ratios are met and youth are safe, supervised, and engaged
  • Maintain a clean, orderly, and structured program environment
  • Model and reinforce effective use of CPS and TCI
  • Engage directly with residents using trauma-informed practices
  • Ensure completion of required documentation, including logs, progress notes, and incident reports
  • Enter accurate progress notes for direct interventions
  • Ensure medications are administered and documented in compliance with MAP and agency procedures
  • Assist with intakes and discharges as assigned
  • Monitor program funds including petty cash and activity money
  • Participate in a rotating 24/7/365 emergency on-call schedule
  • Attend required meetings, trainings, and leadership sessions
  • Assist with onboarding and training new staff
What We’re Looking For

  • Strong leadership, communication, and interpersonal skills
  • Ability to supervise and support staff in a residential setting
  • Sound judgment, professionalism, and clear boundaries
  • Ability to remain calm and decisive in fast-paced or crisis situations
  • Commitment to youth-centered, trauma-informed care
Qualifications

  • Bachelor’s degree in a human services field (preferred)
  • Experience working in a residential program
  • Current MAP Certification (required)
  • Strong verbal, written, and computer skills
  • Ability to work independently and support others effectively
  • Ability to manage the therapeutic milieu, including working shifts if needed
Requirements

  • Valid Massachusetts driver’s license and acceptable driving history
  • Ability to ascend/descend stairs and meet physical demands of a residential setting
  • Visual and hearing acuity to perform essential job functions
Core Competencies:

Communication: Communicates clearly and professionally; shares information appropriately and follows reporting standards.
Self-Awareness & Development: Open to feedback; understands strengths and growth areas; actively pursues professional development.
Conflict Management: Addresses conflict constructively; maintains confidentiality; remains calm, open-minded, and solution-focused.
Initiative: Proactive, engaged, and motivated; contributes ideas and takes ownership of responsibilities.
Managerial Responsibility: Supports staff through supervision, feedback, and planning; identifies program needs and drives improvement.
Teamwork: Collaborates effectively; supports colleagues; makes decisions that benefit the team and program.
Managing On-Going Tasks: Manages daily operations efficiently; follows policies; demonstrates preparedness and sound judgment.
Quality Management: Demonstrates accuracy and attention to detail; seeks continuous improvement.
Leadership: Leads with confidence and integrity; motivates others; models professionalism and commitment to the mission.

Why Join Us?

  • 100% Employer-Provided Medical Insurance
  • 100% Employer-Provided Dental Insurance
  • Generous Employer contribution toward medical deductible
  • 403(b) retirement plan
  • Generous Paid time off
  • Training and professional development opportunities
  • Wellness resources
  • A mission-driven culture where every youth deserves a family
This is more than a job — it’s a chance to transform lives by helping youth stay home, go home or find home! 

Join us at Plummer and make a meaningful difference every day. Apply today!
Compensation: $24.00 - $28.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.plummeryouthpromise.org

(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Form CC-305
OMB Control Number 1250-0005
Expires 4/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

If no code provided, add their name instead.